Oracle support policy. Oracle Details Lifetime Support Policy 2018-09-13

Oracle support policy Rating: 4,1/10 1579 reviews

Oracle Support Policies

oracle support policy

Oracle is not responsible for response delays caused by factors outside its control. You are requested to propose this severity classification with great care, so that valid Severity 1 situations obtain the necessary resource allocation from Oracle. Through the first quarter of calendar year 2017, over 750 features have been delivered for the PeopleSoft applications since the general availability of PeopleSoft 9. Oracle has made available at linux. For all other Oracle Exadata products, Oracle's then-current software technical support policies or hardware and system support policies apply, as applicable. Comment Please enter a comment. Corrected this in the blogpost.

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Extended Support Fee for Oracle 11.2.0.4 waived until May 31, 2017

oracle support policy

Access to My Oracle Support is limited to your designated technical contacts. If you add Extended Support for Operating Systems, you still must maintain either Premier Support for Systems or Premier Support for Operating Systems for your entire hardware system; subject to availability, you must acquire Extended Support for Operating Systems for your entire hardware system running any such version release. Do not use clustering with WebLogic Server Standard Edition. Technology Refresh If you acquire a new hardware system s and technical support from Oracle or an Oracle-authorized partner, you may be eligible to receive a credit for unused support on the decommissioned hardware system s currently under an active support contract with Oracle. During this period, you will receive Extended Support during these periods as described in the Oracle Technical Support Levels section below.

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Support

oracle support policy

Interoperability, timing, and intermittent failures are some examples of failure conditions that may require the removal or replacement of other third party products from the Oracle hardware system. First Line Support shall include but not be limited to i a direct response to users with respect to inquiries concerning the performance, functionality or operation of the supported hardware system s , ii a direct response to users with respect to problems or issues with the supported hardware system s , iii a diagnosis of problems or issues of the supported hardware system s , and iv a resolution of problems or issues of the supported hardware system s. This creates a rolling window of 10+ years of Premier Support for the PeopleSoft Continuous Innovation Releases. You are responsible for ensuring that Oracle Hardware and Systems Support Policies: 24-July-2017 Page 12 of 20 you remove any kind of removable media e. Title in the malfunctioning part shall transfer back to Oracle upon removal from your hardware system. Thus, problems that may appear to be linked to the use of third party software are not in any way excluded from the coverage of Oracle support.

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Extended Support Fee for Oracle 11.2.0.4 waived until May 31, 2017

oracle support policy

Hi, I have Oracle 11. The tools are licensed under the My Oracle Support Terms of Use, and may be subject to additional terms provided with the tools. The tools may be subject to availability for selected products. Oracle will use commercially reasonable efforts to send replacement parts to you consistent with the Onsite Response Time Targets for Hardware Support noted below, except as otherwise noted herein. Development Platforms Workshop for WebLogic support Development Platforms for the design, development, and verification of applications; they are not supported for production server deployments. With global coverage and 50,000+ development engineers and customer support specialists, Oracle delivers complete, dependable, fully-integrated service through and.

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Lifetime Support Policy

oracle support policy

And actually, from a database standpoint, I wonder how long you run without fixes. Oracle Financial Services Software Technical Support Policies The Oracle Financial Services Software Technical Support Policies have been retired. Then the following rule applies according to the Support Policy: You may desupport a subset of licenses in a license set only if you agree to terminate that subset of licenses. In addition to the reinstatement fee described above, you must pay the technical support fee for the support period. All following years: +20% of your support fee on top.


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PeopleSoft IS Alive and Well

oracle support policy

Oracle is not obligated to provide technical support beyond the end of the support period. Additionally, we recommend placing the virtual machines in the same availability set to allow Azure to place them into separate fault domains and upgrade domains. Please note that global customer support services and systems are not designed to accommodate special security controls that may be required to store or process certain types of sensitive data. Oracle is committed to the long term support of PeopleSoft. Return of Malfunctioning Hardware If Oracle sends replacement hardware to you, unless otherwise stated in the order, you will ensure that the malfunctioning hardware is returned to Oracle in accordance with all shipping or courier instructions from Oracle.


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Oracle solutions on Microsoft Azure

oracle support policy

Oracle Hospitality Cruise Help Desk and Monitoring If you acquire Oracle Hospitality Cruise Help Desk and Monitoring on your order, Oracle will provide Oracle Hospitality Cruise Help Desk and Monitoring as described here. Oracle Hardware and Systems Support Policies: 24-July-2017 Page 20 of 20. In the preceding case, the client is accessing port 7006 the load balancer port and the managed server is listening on 7008 the private port. This documentation also includes distribution methods to acquire WebLogic Platform and WebLogic Server software. These annual, one-year incremental extensions to PeopleSoft are planned to continue until further notice from Oracle. When acquiring technical support for point of sale hardware such as Oracle Retail and Hospitality Hardware, all such point of sale hardware systems must be supported or all must be unsupported if the point of sale hardware systems are: i the same type e. Unsupported actions The of Oracle clarifies a bit more of what actions a customer is not entitled to do when stopping the support: Customers with unsupported programs are not entitled to download, receive, or apply updates, maintenance releases, patches, telephone assistance, or any other technical support services for unsupported programs.

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PeopleSoft IS Alive and Well

oracle support policy

With the possible effect the application might not work in the future. The license terms for any such software or tools, as well as any limitations associated with them, will be referenced in the program documentation. Severity 4 You request information, an enhancement, or documentation clarification regarding your software but there is no impact on the operation of the software. Future Support of PeopleSoft Oracle also understands that as time passes and the above dates approach, customers continuing to use PeopleSoft applications will need a better understanding of their support timeline horizons. Occasionally, we send subscribers special offers from select partners. If you need read-write access to the copy of the database, you can use. Note, however, it is currently not possible to use Azure to load-balance endpoints that are exposed by such WebLogic Server deployments within the same virtual machine, because Azure load balancer requires the load-balanced servers to be distributed among unique virtual machines.

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Analysis of Oracle® Software Technical Support Policies

oracle support policy

Next steps You now have an overview of current Oracle Solutions on Microsoft Azure. Updates are provided when available as determined by Oracle and updates may not include all versions previously available for a program acquired by Oracle. Second Line Support shall consist of i a diagnosis of problems or issues of the supported hardware system s and ii reasonable commercial efforts to resolve reported and verifiable errors in supported hardware system s so that such supported hardware system s perform in all material respects as described in the associated documentation. Your consent is not required to view content or use site features. The Terms of Use are subject to change. The Oracle Hardware and Systems Support Policies: 24-July-2017 Page 9 of 20 license terms for any such software or tools, as well as any limitations associated with them, will be referenced in the program documentation. Oracle has made available at linux.

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